Outcomes assessment involves systematically collecting and analyzing evidence to determine how well the unit is accomplishing its intended purposes and – most importantly – using the findings to improve performance. Most organizations already evaluate their services in terms of outputs. Outcomes assessment also measures the quality and impact of the unit’s services to its stakeholders or in fulfilling the University’s mission.
Tools, Templates and Guides
The assessment process involves:
- Establishing expected outcomes
- Measuring, observing and documenting the degree to which outcomes are achieved
- Findings ways to improve based on your measures and observations
- Implementing improvement plans
Expected outcomes are specific statements about what should occur as a result of the core services or functions your unit performs.
These Expected Outcome statements are:
- Measurable – the outcome can be observed and verified with evidence
- Aspirational – the outcome describes an improvement the unit intends to achieve
- Beneficial – the outcome supports the mission of UNC and benefits the UNC community; if there are particular beneficiaries of your services or function – such as students or other staff – be sure to reference them
- Attainable – the outcome can be accomplished given the available resources
- Stable – expected outcomes are fairly stable over time, and are aligned with the mission of the unit.